At AuramixBD, we want you to be satisfied with your purchase. If you are not completely satisfied, we are here to help. This refund policy outlines the guidelines and procedures for requesting a refund.

You may be eligible for a refund if the product you received is damaged, defective, or not as described. Refund requests must be made within 7 days of receiving the product.

Once we receive your refund request, we will review it within 3-5 business days. If approved, the refund will be processed within 7-10 business days. The refund will be credited to your original payment method.

To initiate a return, please contact our support team with your order number and a description of the issue. We may request photos or additional information to process your request.

Certain items may not be eligible for return or refund, including customized products, perishable goods, and items that have been used or altered after delivery.

Shipping costs are non-refundable unless the return is due to our error. If you receive a refund, the cost of return shipping will be deducted from your refund where applicable.

If you have any questions about our refund policy, please contact us at support@auramixbd.com.

Last updated: July 2026